Trading Standards exists to ensure businesses across Devon, Somerset and Torbay treat consumers fairly and lawfully. We work with the Citizens Advice Consumer Service, who can advise you of your rights and what action you can take against a trader. You can contact the Citizens Advice Consumer Service on the number shown or online at citizensadvice.org.uk. They may pass your complaint to us - we will contact you if we can investigate your case or require more information from you.